Nexus between Digital Economy and Digital Financial Inclusion

Abstract

Extending banking and financial services to people with the goal to integrate everyone in the society into financial milieu, regardless of wealth or savings, is known as financial inclusion. One of the key pillars in advancing the nation's economy and financial inclusion is the use of digital payments. By facilitating access to and usage of a wider range of financial services and products, an increase in digital payments will promote greater inclusion into the financial system. The country's adoption of digital financial services is accelerated through partnerships between financial institutions and digital platforms. Covid-19's abrupt breakout has caused a new payment environment to emerge, and India's digitalization has been growing rapidly as a result of digital adoption. People have switched over to non-personal-shopping and payment modes as a result of the epidemic. By concentrating on the key factors of financial inclusion, namely access, usage, and quality, the article is an attempt to assess the influence of the coronavirus pandemic (COVID-19) on financial inclusion and digital financial inclusion. For this research, a questionnaire is drawn up, and information is gathered from respondents in various Indian industries. SEM methodology was employed in this investigation. The findings demonstrated a favourable relationship between access, use, and quality of financial services and digital financial inclusion, which in turn supports the development of the digital economy.