Factors Constituting Employee Trust in Virtual Teams in India

Abstract

Globalization and technological advancement as envisaged in the fourth industrial revolution had initially introduced the concept of virtual teams. However, the
unprecedented Covid-19 pandemic and the resultant restricted situation increased the adoption of virtual working in the organizations. Organizations which had
never imagined the scope for shifting the operations to the virtual mode, had to suddenly shift from traditional office mode and move to virtual working situation.  The increasing shift from physical offices to virtual operations led to an increase in the issues of trust as there was lack of in-person interactions. The purpose of the study therefore is to identify the factors which constitute employee trust while working in virtual teams in India. For this purpose, data was collected from 211 Indian working professionals and analysed using statistical tool. Findings of the study identified four factors which constitute employee trust in virtual teams.