Behera MK, Mohapatra AB. Assessing the Service Quality of Banks by the Modified SERVQUAL Model: With Reference to the State of Odisha, India. bimaquest [Internet]. 2023 Sep. 29 [cited 2026 Jan. 14];23(3). Available from: https://bimaquest.niapune.org.in/index.php/bimaquest/article/view/148