BEHERA, Manoj Kumar; MOHAPATRA, Arup Bramha. Assessing the Service Quality of Banks by the Modified SERVQUAL Model: With Reference to the State of Odisha, India. Bimaquest, [S. l.], v. 23, n. 3, 2023. Disponível em: https://bimaquest.niapune.org.in/index.php/bimaquest/article/view/148. Acesso em: 14 jan. 2026.